How do I order?

You can order everything you need from https://www.littletwisters.schoolii.co.uk/ all orders are to be placed online only.  We do not accept email/phone orders, this is to ensure no errors are made and the process is as swift as possible.

How long does it take from ordering for delivery/collection?

Approximately 10-15 working days from date of order.  Your order will be sent via DPD if you have selected delivery.  If you have selected collection, you will receive and automated email when your order is ready to collect (make sure you check your junk mail for this too)

Can my child try sizes on?

Yes, you can come into store Monday to Friday between 9am and 4pm and then place your order online from home or from the iPad in store. 

During the summer holidays we will be open additional hours every Thursday up to 7pm.

How long do I get to exchange?

28 Days - please ready our terms and conditions regarding returns.

What is the cut-off date to guarantee uniform before the September term starts?

Two weeks before the end of the summer holidays.  Any orders placed after this date may not meet your child’s first day of school but we will always try our best to get your order ready ASAP

Can I come in and buy on the spot?

Yes, you can come into store and order via the iPad and if we have the stock ready you can wait while we pick and pack for you

Can I pay in cash?

No, we are a cashless business.

How do I return/exchange?

You can return the order to store in person and we will process a manual exchange for you.  If we have the alternative sizes we will swap on the spot for you while you wait, if not we will process your new sizes within 10 working days.